Technical Support Analyst

Job not on LinkedIn

🔥 15 minutes ago

🇨🇦 Canada – Remote

💵 $55k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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WELL Health Technologies Corp. (TSX: WELL)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare • Healthcare Insurance • Artificial Intelligence

WELL Health Technologies Corp. is a leading Canadian healthcare technology provider focused on modernizing and tech-enabling healthcare systems. The company operates the largest outpatient medical clinic network in Canada, offering integrated primary, secondary, and specialized care services, along with virtual healthcare options. WELL leverages innovative digital tools and services to empower healthcare providers and improve patient health outcomes, making healthcare delivery more efficient for both patients and providers.

📋 Description

• Provide front-line assistance to healthcare professionals using the EMR system • Provide phone and ticket-based support to healthcare providers and clinics • Guide users through product features and troubleshoot technical issues • Ensure timely resolution of customer issues • Help healthcare professionals apply the software effectively in their daily work • Create and maintain clear, accurate, and user-friendly guides for customers and internal teams • Collaborate with internal teams on support process improvement projects • Escalate issues when required • Share insights to prevent recurring problems • Identify opportunities to improve workflows, reduce customer friction, and enhance the support experience • Report to the Team Lead

🎯 Requirements

• Customer service, call centre, or technical support experience • Technical aptitude and comfort working with software • Ability to independently troubleshoot issues and research solutions • Analytical and resourceful problem-solving skills • Ability to isolate, define, and resolve technical issues efficiently • Strong written and verbal communication skills • Meticulous attention to detail in documentation • Respect for compliance and privacy standards in healthcare technology • Commitment to continuous learning and adapting to evolving customer needs • Legally eligible to work in Canada on an ongoing basis • Available for shift hours from 8:00 AM to 5:00 PM Eastern Standard Time • Applicants are encouraged to apply if they meet 70% of the qualifications

🏖️ Benefits

• Technical exposure to healthcare systems, electronic medical records, and billing processes such as OHIP and BCP • Career progression path to Tier 2 and Tier 3 support or other teams such as onboarding, training, and implementation • Remote-first work environment • Opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group • Supportive culture balancing professional success with personal well-being • Diverse, inclusive, and accessible workplace • Workplace that prioritizes team member and community well-being • Recorded virtual interview using BrightHire, an AI-powered video interview tool

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