Associate Director, Business Development, Marketing Operations

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🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $115k - $135k / year

⏰ Full Time

🟠 Senior

💰 Business Development (BDR)

👻 Ghost score 0%

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World Education Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1974

📚 Education

🌍 Social Impact

Education • Social Impact

World Education Services is a nonpartisan social enterprise that provides widely accepted international credential evaluation services to help students, professionals, immigrants, and refugees have their foreign education recognized in the United States and Canada. WES offers credential assessment reports (including ECAs for Canadian immigration), digital tools like iGPA and AccessWES, research and policy work, and social impact programs and philanthropy aimed at improving economic inclusion and workforce pathways for newcomers.

📋 Description

• Develop the vision, goals, and roadmap for the Revenue Operations function • Develop and execute sales and marketing operations strategies, processes, and best practices • Support planning, goal development, resource prioritization, organizational communications, and operational effectiveness • Co-lead change management initiatives and drive adoption of new processes, systems, and ways of working • Develop systems and governance models for priorities, timelines, resource allocation, turnaround times, and service-level agreements • Identify opportunities to improve efficiency through automation, standardization, and process optimization • Lead, coach, and develop three direct reports across Sales Operations, Marketing Operations, and Project Management • Establish team goals, performance expectations, and development plans • Co-develop executive presentations and strategic communications • Build cross-departmental partnerships and alignment • Drive annual sales planning and performance-management cycles using Salesforce • Serve as business owner for Salesforce and associated marketing technologies • Develop and maintain a multi-year technology and automation roadmap • Monitor user adoption and system effectiveness • Synthesize performance data, operational insights, risks, and recommendations for senior leadership • Oversee marketing automation platforms and integrations with Salesforce CRM and other systems • Manage lead management, lead scoring, attribution, audience segmentation, and campaign measurement initiatives • Oversee vendor relationships, contract renewals, and platform optimization • Lead planning, prioritization, governance, and execution of strategic projects • Establish project management standards, reporting structures, and governance frameworks • Drive continuous improvement and streamline workflows • Maintain visibility into project status, risks, dependencies, and resource needs • Monitor and analyze sales, marketing, and operational performance metrics • Manage annual budgeting and sales performance management processes • Develop dashboards, reports, and performance measures • Ensure compliance with privacy, consent, retention, security, and records-management requirements

🎯 Requirements

• Bachelor’s degree in business administration, Marketing, Operations Management, or a related field; Master's degree preferred • 8+ years of progressively responsible experience in sales operations, marketing operations, revenue operations, commercial operations, or a closely related field • Experience leading complex cross-functional initiatives • 3+ years of experience leading and developing high-performing teams • Demonstrated experience managing cross-functional operational initiatives and strategic projects • Strong knowledge of sales operations, marketing operations, business process optimization, and organizational effectiveness • Proven experience managing Salesforce CRM, reporting environments, and related business technologies • Experience with marketing automation platforms and system integrations • Strong project and portfolio management skills • Excellent analytical and problem-solving skills • Exceptional leadership, communication, presentation, and stakeholder management skills • Strong understanding of data governance, reporting, and performance measurement • Proven ability to influence decision-making across all levels of the organization • Focus on operational excellence, data integrity, and continuous improvement • Ability to align operational activities with business objectives and drive measurable results • Ability to thrive in a fast-paced and evolving environment • Commitment to innovation and best practices • Ability to work collaboratively with people of different backgrounds, experiences, communication styles, and cultures • Strong commitment to WES's mission and values • Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, or Nova Scotia, or willing to relocate • Willingness to travel 15% for meetings throughout the year

🏖️ Benefits

• Remote work and flexible scheduling • Generous time-off policies • Comprehensive wellness programs • Comprehensive benefits • Competitive compensation • Tangible rewards and recognition • Learning opportunities • Personal and professional development • Comprehensive training programs • Tuition reimbursement opportunities • Career advancement opportunities • Employee-led resource groups • Town halls • Collaborative team events • Meaningful volunteer opportunities • Inclusive, mission-driven culture • Reasonable accommodation support