Provider Growth & Success Manager

🕒 March 18

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Wonderschool

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

🏨 Hospitality

📚 Education

💰 $25M Series B on 2022-01

Healthcare • Hospitality • Education

Wonderschool is a company that specializes in providing child care solutions, offering various resources for families, child care providers, governments, and employers. They focus on helping parents find high-quality child care options, including preschools, daycares, in-home child care, and licensed programs. Wonderschool also supports child care providers by offering training, licensing assistance, and management software to easily run and grow their businesses. For governments, Wonderschool aids in increasing sustainable, quality child care programs, and for employers, provides child care benefits to support working parents. The company is recognized as a leader in child care solutions across the United States.

📋 Description

• Support providers across their full lifecycle—from onboarding and launch to ongoing growth and expansion • Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach • Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability • Serve as a trusted advisor, guiding providers through challenges and opportunities • Coach providers on small business fundamentals, including pricing, budgeting, and financial planning • Support providers in building sustainable operations, including staffing and long-term growth strategies • Help providers develop strong program positioning, parent communication, and community engagement • Guide providers in setting and achieving measurable business goals • Guide providers through state licensing requirements and regulatory processes • Support preparation for inspections and ongoing compliance • Assist with business setup tasks such as documentation, registration, and operational readiness • Ensure providers meet required standards to successfully launch and operate • Lead onboarding and training for Wonderschool’s platform and tools • Help providers adopt key features that improve efficiency, enrollment, and revenue • Deliver live trainings, walkthroughs, and ongoing support for non-technical users • Identify gaps in adoption and proactively drive deeper product usage • Support providers in building and managing enrollment pipelines • Guide branding, local visibility, and digital presence (including marketplace listings and reviews) • Coach providers on converting inquiries into enrollments and improving parent engagement • Help providers execute local marketing strategies and community outreach • Conduct regular in-person visits and host trainings across the region • Facilitate group sessions, workshops, and Wonderschool Academy programs • Represent Wonderschool in the field at events and community engagements • Travel regularly to support provider success and relationship-building • Maintain accurate provider records and insights in internal systems • Partner with Sales, Support, Product, and Engineering to improve provider experience • Surface trends, challenges, and opportunities from the field to inform product and process improvements

🎯 Requirements

• 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles • Experience working with small business owners or entrepreneurs • Strong understanding of business fundamentals (pricing, budgeting, operations) • Experience training or supporting non-technical users on software platforms • Excellent communication and relationship-building skills • Strong organizational skills and ability to manage multiple providers simultaneously • Willingness and ability to travel regularly within the region • Experience working in regulated industries (childcare, education, healthcare, or similar) • Familiarity with licensing or compliance processes • Experience with SaaS onboarding or implementation • Experience using CRM tools (e.g., HubSpot) • Experience coaching or mentoring business owners.