Account Manager

Job not on LinkedIn

🕒 March 30

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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WorkOS

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔌 API

🏢 Enterprise

🤝 B2B

💰 $80M Series B - WorkOS on 2022-05

API • Enterprise • B2B

WorkOS is a developer-focused platform that provides APIs, SDKs, and hosted admin tools to help SaaS applications become enterprise-ready. It abstracts and normalizes enterprise integrations — including Single Sign-On (SAML/OIDC), SCIM/HRIS directory sync, multi-factor auth, role-based access control, audit logs, and encryption key management — so engineering teams can add enterprise features quickly with minimal custom work. WorkOS targets B2B SaaS companies selling to enterprise customers, offering developer-first docs, sample SDKs, and a hosted Admin Portal for IT admins.

📋 Description

• Provide a exceptional experience to your assigned accounts’ key stakeholders • Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development • Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion • Work closely with Sales and other user facing teams as part of a larger effort to support developers • Lead customer facing meetings independently and with product • Collaborate on the continued design of this support offering • Create user-facing content for long term solutions

🎯 Requirements

• 5+ years experience in enterprise level client-facing work • Strong product sense and energized by the challenge of solving difficult user related problems • Strong written and verbal communication skills • Ability to lead complex integration conversations in a highly consultative and proactive manner • Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers • Familiarity with SQL and comfort building basic queries and modifying more complex ones • Strong technical troubleshooting skills and experience interfacing with technical teams • Adept client relationship management skills • Ability to engage in business-level and technical conversations at multiple levels of the organization • Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes • Strong organizational skills and self-starting mindset

🏖️ Benefits

• Competitive pay • Substantial equity grants • Healthcare insurance (Medical, Dental and Vision) for you and your family • 401k matching • Wellness and fitness monthly allowances • PTO + paid holidays + unlimited sick leave • Autonomy and flexibility with remote work