Automation Strategist, Customer Success

Job not on LinkedIn

🕒 March 20

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $158.3k - $237.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zapier

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

⚡ Productivity

🤝 B2B

💰 Secondary Market on 2021-04

SaaS • Productivity • B2B

Zapier is a leading automation platform that enables users to connect and automate workflows across more than 7,000 applications. Known for its no-code approach, Zapier empowers individuals and teams to streamline tasks by creating automated processes called "Zaps," which link triggers and actions between different apps. The platform is trusted by millions of users globally, including 87% of Forbes Cloud 100 companies, offering solutions that enhance productivity and efficiency in various business functions.

📋 Description

• Build deep enterprise customer relationships to uncover goals, challenges, and priorities • Advise customers on automation governance, best practices, and cross-functional program structure, process, and design • Help customers establish goals and adopt AI-orchestrated processes across lines of business • Identify impactful automation opportunities through executive alignment, influencer mapping, and citizen-developer input • Co-design scalable implementation patterns with customer stakeholders, solutions architects, and TAMs • Translate business problems into orchestration strategies with measurable value • Capture prior-state information and descriptive metrics to quantify impact • Demonstrate ROI and unlock new value paths through expanded automation usage • Accelerate renewals and expansions by deepening customer maturity and outcomes • Partner with Sales, Support, Product, and other teams to deliver a unified customer experience • Share customer insights to influence roadmap decisions, positioning, and go-to-market strategy • Scale the methodologies, frameworks, and assets defining automation strategy at Zapier

🎯 Requirements

• 5+ years in SaaS, customer success, consulting, solutions, enterprise product, or similar process and system strategy roles • Experience advising enterprise customers on automation strategy • Ability to identify and deploy high-value automation and AI use cases • Ability to communicate automation value through ROI, efficiency, scalability, and risk reduction • Systems thinking, logic, and orchestration framework skills • Ability to operate across executive sponsors and execution teams • Experience using AI tools and building AI-enabled workflows • Experience interpreting usage patterns, account signals, and customer behavior • Ability to collaborate with data science and RevOps • Exceptional written and verbal communication skills • Project management and stakeholder management skills • Education is not a requirement • Must be authorized to work from the country of residence; Zapier does not sponsor visas or transfers

🏖️ Benefits

• Commission offered • All-remote work arrangement • Reasonable accommodations for applicants with disabilities • Equal-opportunity and inclusive workplace • Application status updates throughout the hiring process