Senior Application Support Specialist

🕒 4 days ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zeiders Enterprises, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

Zeiders Enterprises, Inc. is a veteran-owned Department of Defense contractor that delivers human services and support programs for military members, veterans, and their families. The company provides behavioral health, career and transition services, learning and development, human performance, personal financial management, and military & family support, operating with a mission-driven culture rooted in military experience and long-term DoD partnerships.

📋 Description

• Provide operational support for a cloud-hosted enterprise digital services platform used by multiple stakeholder communities • Assist users with application access, system functionality questions, and general platform support needs • Troubleshoot application-related issues and coordinate with engineering or infrastructure teams to resolve technical problems • Develop and maintain user guides, training materials, and support documentation • Support stakeholder training sessions and informational resources related to platform capabilities • Track and document support requests, issues, and resolutions to support continuous improvement of platform operations • Collaborate with product owners, engineers, and program leadership to identify recurring issues and opportunities to improve system usability • Participate in Agile delivery activities and coordinate with cross-functional teams to support platform operations

🎯 Requirements

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, Computer Science, or a related field • Six or more years of experience supporting enterprise applications or digital platforms • Experience assisting users with application support, troubleshooting, or technical guidance • Experience documenting issues and coordinating with technical teams to resolve system problems • Experience developing user documentation, guides, or training materials • Strong communication and organizational skills with the ability to support diverse user communities • Experience supporting enterprise or web-based digital platforms • Ability to successfully complete a pre-employment and government background investigation, including FBI fingerprints • U.S. Citizenship • Valid driver’s license, transportation, and auto insurance • Preferred: experience supporting cloud-hosted applications or enterprise digital platforms • Preferred: experience supporting user training sessions or stakeholder engagement activities • Preferred: familiarity with help desk systems or issue tracking platforms • Preferred: experience supporting enterprise platforms with distributed user communities • Preferred: experience supporting federal or large enterprise programs • Relevant technical support or customer service certifications are a plus

🏖️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities • Reasonable accommodations for applicants and employees with disabilities • Compensation based on geographic location and experience; wages available upon request