Doc. & Business Processes Supervisor

Job not on LinkedIn

🕒 August 24

🌐 United States, Israel, +1 more countries – Remote

🇺🇸 United States – Remote 🇮🇱 Israel – Remote 🇭🇰 Hong Kong – Remote

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZIM Integrated Shipping Services

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

🚗 Transport

Logistics • Transport

ZIM Integrated Shipping Services is a leading global, asset-light container liner shipping company that was launched in Israel in 1945. It became a pioneer in container shipping in the early 1970s and focuses on innovative seaborne transportation and logistics services across the world’s major trade routes. With a digital-oriented strategy, ZIM offers premium customer-centric services and aims to maximize its market position and profitability through enhanced digital tools and a strong reputation for high schedule reliability and service quality.

📋 Description

• Receive regulations from all countries, analyze local and global implications, and issue working instructions and procedures to agents • Ensure implementation with Country Managers, Regional Customer Service Managers, and Country Customer Service Managers • Write and update Quality Assurance corporate policies and distribute working instructions and new shipping procedures, including user guides • Maintain portals and the corporate website when relevant • Serve as a worldwide knowledge center for agencies regarding regulations, compliance, and commercial documentation • Implement the Manifest Corrections process, ensure correct reason-code registration, and implement management-defined KPIs • Update Central Tables and write procedures to ensure correct processes and compliance • Provide emergency regulatory and process support to worldwide agents across time zones, including outside office hours and weekends • Specialize in international regulations, analyze requirements and IT impacts, and implement new processes with worldwide agencies • Analyze complex situations between agencies and mediate between parties • Consult legal advisors and international shipping organizations such as the World Customs Organization • Represent business requirements in documentation and regulatory matters when working with IT • Design and define needs and write BRDs and requests for IT developments and enhancements • Contribute to and verify that shipping-related issues, procedures, and work instructions are addressed in projects • Manage and update 35 B/L templates for all companies in coordination with Corporate Legal Advisors and Claims and Insurance Division • Manage template changes with printing suppliers and agencies • Manage the worldwide purchase of secure paper for Original B/Ls to prevent fraud

🎯 Requirements

• Bachelor’s Degree - a must • Minimum 5 years of proven experience in a shipping agency environment, or extensive end-to-end shipping documentation experience - a must • Demonstrated experience or high-level capabilities in implementing and standardizing processes on a global scale - a must • Strong business English communication skills, both written and verbal - a must • Flexibility to provide occasional support outside regular business hours, as required - a must

🏖️ Benefits

• Occasional support outside regular business hours is required as part of the role