1-grid
51 - 200 employees
Founded 2009
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
1-grid is a comprehensive online service provider in South Africa, offering solutions for domain registration, web hosting, and company registration. It aims to empower businesses by providing an all-in-one platform that includes tools for website building, email accounts, SSL certificates, and expert support. Trusted by over 32,000 clients, 1-grid is dedicated to facilitating online success with reliable, fast, and secure hosting solutions, alongside additional services designed for small businesses.
Web Hosting Agent
Job not on LinkedIn
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
1-grid
51 - 200 employees
Founded 2009
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
1-grid is a comprehensive online service provider in South Africa, offering solutions for domain registration, web hosting, and company registration. It aims to empower businesses by providing an all-in-one platform that includes tools for website building, email accounts, SSL certificates, and expert support. Trusted by over 32,000 clients, 1-grid is dedicated to facilitating online success with reliable, fast, and secure hosting solutions, alongside additional services designed for small businesses.
📋 Description
• Respond to customer queries via phone, chat, and ticketing systems • Provide clear and effective solutions for hosting-related queries, including email, DNS, and websites • Build customer relationships and contribute to customer satisfaction and retention • Escalate unresolved issues to technical or billing teams while retaining ownership of the customer experience • Stay up to date with 1-grid’s products, tools, and processes • Guide customers through self-service steps and platform navigation • Assist customers in choosing appropriate hosting solutions • Liaise with Sales, Billing, and ATS teams for accurate and timely resolution • Identify and log trends or recurring issues for process or product improvement • Participate in training sessions and feedback loops
🎯 Requirements
• Matric or equivalent is required • 1+ years’ experience in a hosting support environment preferred • Basic understanding of DNS • Basic understanding of email setup and troubleshooting • Basic understanding of web hosting platforms such as cPanel or Plesk • Basic understanding of domain registration and transfers • Experience using CRM or ticketing systems such as Freshdesk or Zendesk • Excellent communication and problem-solving skills • Strong customer service orientation • Comfortable working in a fast-paced environment • Team player with a can-do attitude • Willingness to learn and grow within the role • Solution-oriented and proactive • Excellent attention to detail • Ability to work shifts including weekends
Apply Now
