Field Service Engineer

🕒 March 31

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10x Genomics

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1001 - 5000 employees

Advancing human health requires a greater understanding of biology, and that understanding starts with the cell. We enable researchers to drive exponential progress in oncology, immunology, neuroscience, and more with novel single cell, spatial, and in situ tools that have been cited in over 3,000 publications and continually improved by our dedicated scientific team. Our aim: to develop innovative instruments, reagents, and software that allow you to see your biological system at a resolution that matches its complexity.

📋 Description

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level • Analyze complex situations and apply independent judgment when resolving problems • Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly complex issues • Assemble and disassemble instruments and equipment • Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer • Perform electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment • Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments • Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments • Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not place orders for supplies following company procedures

🎯 Requirements

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent) • Multi-year experience with the service and repair of analytical laboratory instruments • Demonstrated ability to operate independently and manage multiple priorities • Understanding of critical customer experience factors and after sales service • Excellent customer facing communication and interpersonal skills • Detail oriented and able to effectively collaborate within a cross functional team • Excellent time management skills, with a focus on effective scheduling, prioritization, delegation, and the ability to coordinate and address competing demands • Fluent Japanese and English language skills written and spoken • Ability to travel as required within the APAC region to be successful in this field-based role, expected to be at least 65% of the time.

🏖️ Benefits

• Health insurance • Professional development opportunities