Project Manager, Infrastructure Operations

🕒 July 6

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2021-10

B2B • Cybersecurity • Enterprise

11:11 Systems is a provider of a resilient cloud platform and managed IT services focused on helping organizations modernize, protect, and manage their infrastructure. They offer managed public and private cloud, high-performance object storage, backup (including Veeam and Cohesity), disaster recovery as a service (DRaaS), and a suite of security services such as continuous risk scanning, managed detection and response (MDR), managed SIEM, and EDR. They also provide networking solutions (SD‑WAN, SASE, managed connectivity), consulting, and a Cloud Console for centralized management, targeting enterprise and professional customers.

📋 Description

• Coordinate multiple, simultaneous deployment and migration projects of customers into 11:11 Systems with limited guidance. • Complete project deliveries ensuring milestones, timelines and budgets are met and that successful customer outcomes are achieved. • Provide complete ownership and deliver support services to meet customers commitments. • Follow 11:11 Systems project management practices and apply good common sense to each project utilizing the appropriate tools for each scope of work. • Establish and enforce processes and best practices for cloud migrations. • Own ticket escalation processes and ensure it is followed consistently. • Establish support best practices and refine support management framework as needed. • Identify potential risks or gaps and mentor members across the cloud integrations organization. • Inform key stakeholders on project needs and trends and provide recommendations on ongoing integration needs. • Manage and refine existing tools and automation used for service operations. • Collaborate with internal teams on migration requirements for new or existing services. • Ensure customer and internal staff expectations are aligned by accurately communicating milestones and deliverables to all parties involved. • Foster communication and transparency amongst all teams involved in the delivery of projects, including customers. • Collaborate with vendors for integration needs. • Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner. • Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments. • Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. • All other duties as assigned.

🎯 Requirements

• Bachelor’s degree in technical discipline or equivalent work experience required • 3+ years of demonstrated experience managing or coordinating projects • PMP or equivalent certification preferred • Experience managing technical projects across teams in an organization • ITIL experience preferred • Highly developed analytical and problem-solving skills • Excellent attention to detail, team player • Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver • Must be legally eligible to work in the country of employment without visa sponsorship.

🏖️ Benefits

• New Parent Leave • Primary Care Leave • Additional Leaves • Holidays