Senior Customer Success Manager

🕒 July 6

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11:11 Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

💰 Private equity on 2021-10

Enterprise • Cybersecurity • B2B

11:11 Systems is a managed cloud and IT resilience provider operating an award‑winning resilient cloud platform. The company offers managed public and private cloud, high‑performance object storage, backup and disaster‑recovery-as-a-service (DRaaS), managed security services (MDR, SIEM, EDR, zero trust), and networking solutions (SD‑WAN, SASE, multi‑cloud connectivity), plus consulting and continuity services for enterprise customers. 11:11 positions itself as a VMware Pinnacle Partner and emphasizes modernization, protection, and management of mission‑critical workloads for organizations across regulated industries.

📋 Description

• Develop a deep understanding of customer needs/goals and work to ensure that our teams have a shared definition of success across multiple platforms. • Leverage problem solving to help customers reach their business goals and maximize the value they receive. • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgments. • Assist with recognizing key growth opportunities for customers. • Additional duties as assigned.

🎯 Requirements

• 5+ years of experience in customer success or account management • Experience managing large accounts, with 5-figure+ contract MRR • Advanced knowledge in a CRM (Salesforce) and other applications to manage your customer portfolio and their lifecycle management. • Experience managing customer success for larger and more complex requirements. • Excellent communication and interpersonal skills. • Ability to manage multiple projects, activities, and tasks simultaneously. • Ability to sustain business growth and profitability by maximizing value. • Must be legally eligible to work in US without visa sponsorship.

🏖️ Benefits

• Contribute to the development of the Customer Success organization by sharing processes, ideas, and highlighting historical best practices. • Deliver QBRs or MBRs that demonstrate key business objectives and support experience. • Facilitate customer training on how to leverage key support applications and portals. • Cultivate Internal and External customer relationships. • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values. • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies.