Senior Customer Success Manager

🕒 May 15

🏄 California – Remote

🏄 California – Remote

💵 $99k - $121k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Perseus Group, Constellation Software

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts • Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business • Renewing annual contracts and upselling new products to our current clients • Promoting new features and services by training and empowering clients to adopt those features • Strategizing with clients for deeper utilization of, and success with, the TUNE platform • Analyzing future potential, opportunities, and growth for your TUNE accounts • Serving as the Subject Matter Expert (SME) on a specific topic • Assisting the Director of Customer Success with training and support of Customer Success Managers • Owning and executing ad hoc projects and initiatives as needed

🎯 Requirements

• Bachelor’s degree is required • 5+ years of account management & customer focused experience • Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts • Past sales or business development experience in the growth of existing clients • Experience managing large and strategic brands • Experience in affiliate marketing, partner marketing, or performance marketing • Ability to prioritize and manage the needs of many accounts • Exceptional interpersonal communication, presentation skills, and business acumen • Must feel comfortable engaging with executive leaders • Must have experience negotiating win-win contract conditions with clients • Must have experience and feel comfortable being in some type of leadership role, fully owning projects and providing training and guidance to other employees

🏖️ Benefits

• enrollment in a wide range of choices of benefits • medical • dental • vision • basic life insurance • short/long term disability • 401(k) participation (with company match) • minimum of 10 days of vacation for new employees • sick time based on state requirements • 8 Company-paid holidays • 2 personal holidays per year