Customer Success Manager

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🔥 15 hours ago

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

📋 Description

• Elevate the customer experience by coaching and developing a team of CSMs. • Help team operate effectively at scale managing a large book of business. • Identify best practices and build systems for consistent strong outcomes. • Partner closely with other leaders across High Touch CS, Startup CS, Implementation, Support, and Contract Management. • Drive scalable approaches to customer success.

🎯 Requirements

• Experience leading and developing Customer Success Managers in a SaaS environment. • Deep experience driving adoption, retention, and long-term value realization. • Helped implement and improve team processes. • Experience partnering with teams like Implementation, Sales, Product, and Support. • Thoughtful, pragmatic, and eager to find solutions for evolving customer needs. • Comfortable using data and metrics to inform decisions. • Deep understanding of B2B customer needs and experiences. • Understanding of the full customer lifecycle and partnering with cross-functional teams.

🏖️ Benefits

• Competitive compensation is offered. • 10-year exercise window for stock options. • Unlimited PTO with four weeks is recommended per year. • Twelve weeks of fully paid family leave in the US. • $100/month education budget with more expensive items covered with manager approval. • Extended health benefits for you and your dependents. • Generous equipment, software, and office furniture budget.