Customer Success Manager, Pharmacy Team

🔥 13 hours ago

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage and grow relationships with a portfolio of pharmacy accounts • Drive program performance by analyzing financial results, utilization trends, and operational data • Support purchasing, invoicing, and financial reconciliation activities • Provide proactive customer support, responding to inquiries, delivering training, and anticipating client needs • Identify opportunities for product or service enhancements based on customer feedback and data trends • Monitor data feeds, system settings, and program metrics • Collaborate cross-functionally to investigate and resolve data anomalies and complex client issues • Plan and deliver regular business reviews, training sessions, and program updates aligned to client expectations • Utilize internal tools and platforms to manage account activity, reporting, and documentation • Continuously build product and system expertise to support evolving client and business needs

🎯 Requirements

• Minimum 3 years of experience in customer support, technical support, or SaaS account management roles. • Strong verbal and written communication skills • Demonstrated ability to analyze data and troubleshoot issues. • Proficiency with Microsoft Office tools, especially Excel. • Ability to manage multiple priorities in a fast-paced, detail-oriented environment. • Strong customer focus with proactive problem-solving skills. • Bachelor’s degree (preferred, not required). • Experience working in pharmacy, healthcare, or 340B environments. • Experience working with financial data, reporting tools, or SaaS platforms. • Ability to work cross-functionally in a matrixed organization.

🏖️ Benefits

• medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays