Senior Customer Success Manager

🔥 18 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Seismic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🛍️ eCommerce

📱 Media

eCommerce • Media • Technology

Seismic is a digital platform that enables businesses to connect with their audiences seamlessly through innovative solutions such as QR codes, URL shortening, and analytics tracking. It simplifies the process of creating engaging content and building brand connections by offering tools for mobile-friendly landing pages, customizable QR codes, and comprehensive link management. Used by various industries, Seismic facilitates better engagement and communication with audiences, whether in retail, healthcare, or financial services.

📋 Description

• Drive the successful adoption of multiple use cases across the organization, helping the customer quantify the business value of the partnership • Form strategic relationships with key stakeholders to understand customer’s objectives to develop strategic roadmaps and uncover expansion opportunities • Conduct regular business review meetings with key accounts • Act as the voice of the customer and drive requested enhancements with the product management and development teams • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes • Ensure account transparency by tracking client sentiment and key milestones in Salesforce and Gainsight • Partner with customer-facing account teams and executives to develop a strategic plan to help customers achieve their business objectives and to execute on upsell and cross sell opportunities • Anticipate client risks and strategize ways to help mitigate churn • Manage the customer contract renewal process and maintain a renewal forecast

🎯 Requirements

• Bachelor’s Degree or equivalent related experience • Customer-facing experience, relationship building, and driving customer transformation programs in the financial services industry • Excellent communication, presentation, and problem-solving skills • Ability to translate business requirements into business solutions • Advanced proficiency with the Microsoft Office Suite

🏖️ Benefits

• At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.