Respite Crisis Services Support Specialist

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🔥 4 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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National Runaway Safeline

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11 - 50 employees

The mission of the National Runaway Safeline (NRS) is to ensure America's runaway, homeless and at-risk youth are safe and off the streets. NRS' services include:

📋 Description

• Respond to requests for Crisis Services Center coverage in a timely manner; • Respond to NRS and Comprehensive Community Based Youth Services (CCBYS) contacts; • Maintain quality documentation of all crisis communications; • Report child abuse and neglect to appropriate authorities as required by law; • Contribute to continuous quality improvement efforts. • Ensure confidentiality of callers we serve; • Demonstrate respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS; • Adhere to policies and procedures as outlined in the Employee Handbook. • Participate, on camera, in regular supervision and staff meetings as required. • Attend regular training provided in house, by partners, and for personnel professional development. • Ability to attend events in various locations either via personal transportation, rental, or public transportation. • Participate in assigned special projects and respond to ad hoc requests as assigned.

🎯 Requirements

• Knowledge and experience working in a social services environment, with a preference for experience with crisis intervention. • Have a flexible schedule with the ability to work some weekends and overnight hours • Responsive and able to assist with short-term requests for support; • Self-starter and detail-oriented; • Excellent written and verbal communication skills; • Strong interpersonal skills, including the ability to communicate with diverse teams and build strong relationships; • Creative problem-solving skills with a positive, solutions-oriented mindset; • Ability to be flexible and adaptable to the evolving needs of a dynamic team; • Experience prioritizing and managing projects from start to finish and proven track record of meeting deadlines; • Proven organizational and multi-tasking skills; • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); • Familiarity with data entry processes and ability to utilize industry-specific software; • Commitment to the mission and operating goals of the National Runaway Safeline; • Bilingual Spanish speaking preferred, but not required.

🏖️ Benefits

• All jobs remote • Flexible schedule