1Stream powered by bvoip
Telecommunications • SaaS • B2B
1Stream powered by bvoip is a unified communications platform that provides a range of business communication services, including UCaaS, CCaaS, integrated messaging solutions, and advanced integrations for Microsoft Teams. The platform combines various communication channels such as SMS, MMS, and chat, along with AI-driven analytics and user verification features. It aims to streamline business communications under a single cloud-based solution, catering especially to managed service providers (MSPs).
Automation Support Engineer
Job not on LinkedIn
3 days ago
1Stream powered by bvoip
Telecommunications • SaaS • B2B
1Stream powered by bvoip is a unified communications platform that provides a range of business communication services, including UCaaS, CCaaS, integrated messaging solutions, and advanced integrations for Microsoft Teams. The platform combines various communication channels such as SMS, MMS, and chat, along with AI-driven analytics and user verification features. It aims to streamline business communications under a single cloud-based solution, catering especially to managed service providers (MSPs).
📋 Description
• Respond to client queries in platforms like Discord, ensuring quick and accurate solutions to tickets. • Spend significant time shadowing senior team members, learning from their techniques, solutions, and insights. • Assist in the creation and maintenance of documentation for resolved issues. • Develop skills in client communication and support, understanding client needs and helping to provide clear explanations of our solutions. • Engage in ongoing learning and training sessions to enhance technical skills utilizing Rewst. • Work collaboratively within the support team to learn best practices and contribute to team objectives.
🎯 Requirements
• At least two years of experience in an MSP or Vendor environment, with exposure to technical support tasks. • Basic proficiency in PowerShell is preferred. • Familiarity with PSA and RMM tools is beneficial. • Strong verbal communication skills, including the ability to explain technical concepts in simple terms. • Eager to learn, strong problem-solving skills, and capable of working effectively under supervision. • A proactive approach to learning new skills, with a keen interest in advancing within the technical support field.
🏖️ Benefits
• Competitive compensation package, including equity options and benefits • Flexible work arrangements and a supportive work-life balance
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