Technical Support Engineer

Job not on LinkedIn

🕒 April 23

🐊 Florida, New York, +2 more states – Remote

🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ⚔️ Virginia – Remote

💵 $90k - $130k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Junction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📚 Education

🤝 Non-profit

Education • Non-profit

Junction is a non-profit organization that runs large-scale, world-class hackathons and developer events focused on AI and technology innovation. It organizes flagship gatherings (like Junction 2025 in Espoo, Finland) that bring together engineers, designers, and business builders for intensive project-based learning, networking, and competitions with partner companies and prize pools. Junction also supports its community through pre-events, grants, volunteer programs, jobs, and online channels to connect participants and industry partners.

📋 Description

• Investigate and diagnose technical issues • Trace issues through logs and our services • Understand and reproduce errors to find the root cause • Share clear updates with customers and engineers • Think like an engineer, act like a support specialist • Read code to spot where things break • Use AI tools to speed up debugging • Make small fixes when appropriate, and escalate when needed • Deliver a great customer experience • Work with users from senior engineers to non-technical operators • Adjust your communication based on the audience • Respond quickly with accurate, thoughtful answers • Improve our documentation, tooling & processes • Write clear docs that reduce repeat questions • Build small tools or scripts to speed up your workflow • Flag recurring issues and suggest improvements

🎯 Requirements

• You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in. • You’re mission-driven. Building technology that improves healthcare matters to you. • You’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet. • You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity. • You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with. • You’re comfortable with code. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.

🏖️ Benefits

• Generous early stage options (extended exercise post 2 years employment) • Regular in-person offsites, last were in Tenerife and Miami • Monthly learning budget of $300 for personal development and productivity • Flexible, remote-first working - including $1K for home office equipment • Monthly budget of $150 to use towards a coworking space • 25 days off a year + national holidays • Healthcare coverage depending on location