Technical Analyst, Salesforce

🕒 April 21

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Craftsman Technology Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 Non-profit

☁️ SaaS

🤝 B2B

Non-profit • SaaS • B2B

Craftsman Technology Group is a company specializing in providing technology solutions to non-profit organizations and public sector entities. They focus on leveraging Salesforce CRM to help their clients maximize impact and efficiency. Their services include managed services, business intelligence, and data management, particularly for sectors such as Arts, Historical, Community Development, Housing, Climate Financing, Community Health, and more. Craftsman Technology Group prides itself on a mission-driven approach, transparency, and adaptability in supporting their clients' technological needs. They are an employee-owned company and emphasize enduring partnerships with their clients, ensuring sustained growth and successful project management.

📋 Description

• Understand clients’ needs, as communicated by the Client Success Manager and client stakeholders • Assess technical, functional, and process requirements • Analyze business process needs and provide recommendations for improvement • Monitor client ticket queues and work to resolve issues promptly • Provide concise status updates on tickets • Configure Salesforce-based tools and technology per requirements • Conduct testing and track issues and their resolution • Lead client trainings to support adoption of CTG-delivered solutions • Create business process documentation and contribute to the Craftsman knowledge base • Communicate clearly and professionally in verbal and written situations

🎯 Requirements

• Salesforce Certified Administrator credential • 3 years’ experience in Salesforce Administration, technology, services, and/or business analysis • Experience in the nonprofit or community development sector • Experience with creating and troubleshooting Salesforce Flow • Familiarity with 3-5 common 3rd party Salesforce applications for nonprofits, e.g. FormAssembly, Click & Pledge, Nintex DocGen • Demonstrable ease leading internal and client-facing meetings • Commitment to continuous learning technology skills, nonprofit practices, and the nonprofit sector • Client-facing skills • Flexibility to travel on occasion

🏖️ Benefits

• Company-supported medical, dental, vision • Company-provided short- and long-term disability • 401k & Roth IRA retirement options with a company match (available 90 days after hire date) • Employee ownership (engaged 6 months or 1,000 hours after hire date) • 4 weeks accrued paid-time-off (PTO) per year • 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year • CTG’s commitment to professional development and advancement • Work culture aiming toward work/life balance