Customer Success Specialist

Job not on LinkedIn

🕒 March 11

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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1VALET

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🛍️ eCommerce

🔧 Hardware

🏠 Real Estate

eCommerce • Hardware • Real Estate

1VALET is the Canadian leader in smart building solutions, offering innovative products that streamline operations and enhance security for buildings of all sizes. Their comprehensive platform includes features such as smart intercom consoles, package delivery systems, access control, and a resident app, which help asset managers, condo developers, and homeowner associations optimize their property management. With a user-friendly interface and a focus on enhancing resident engagement, 1VALET aims to increase asset value while simplifying building operations.

📋 Description

• Guide new customers through the onboarding process from kickoff to successful platform adoption. • Conduct onboarding calls, product walkthroughs, and training sessions • Help customers become proficient in configuring the platform based on their goals and use cases. • Act as the primary contact for onboarding-related questions and support. • Track onboarding progress and customer engagement in CRM or customer success tools. • Identify potential risks to successful adoption and proactively address them • Collect customer feedback and share insights with Product and Customer Success leadership. • Collaborate with Sales for smooth handoffs and accurate expectation setting • Create or maintain onboarding documentation, guides, and training resources • Manage a book of pre-existing 1VALET clients, facilitating any upselling, renewals, and cross-selling. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Align customer experience strategies with marketing initiatives, ensure customers are always informed about new product features and functionalities.

🎯 Requirements

• Degree or diploma in Business Administration, marketing, sales, computer science, or any other relevant area of study. • 3+ years of experience in a Customer Success or Account Management role • Experience as a property manager or in a software company operating on a related field (property technology, access control or security) • Familiarity with Google Suite (Docs, Sheets, Slides) and CX/CRM software

🏖️ Benefits

• A culture of ownership and autonomy - you will thrive if you are a self-starter and enjoy a fast-paced environment • Work with an incredible product - there is true belief across our team that we have the best product on the market • Trust and flexibility - work from home and flexible schedules. We care about your performance, not your hours. We trust you to manage your time in a way that works best for you. • Competitive compensation structure and 100% employer-paid benefits • Extra perks: employee stock option packages, employer-paid benefits, 10-day holiday office shutdown each December, and support for professional growth.