Enterprise Client Success Manager

🕒 March 6

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $135k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Kalepa

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

💰 $14M Series A on 2021-09

Artificial Intelligence • Insurance

Kalepa is a company focused on revolutionizing the field of insurance underwriting through its AI-powered software, Copilot. Copilot helps underwriters make more informed decisions by consolidating critical information and streamlining the underwriting process, thus increasing efficiency and profitability for insurance carriers and MGAs. Kalepa ensures that commercial and specialty underwriters can quickly bind the most profitable risks by providing them with essential insights and tools. The company's technology aims to reduce complexities, improve underwriting quality, and enhance growth in the insurance sector.

📋 Description

• Master Kalepa's SaaS platform. • Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live. • Build trusted relationships with client stakeholders across technical, operational, and executive teams. • Prepare and deliver presentations to C-level executives. • Plan, execute, and lead client user training. • Leverage large datasets to analyze the impact on client KPIs. • Coordinate with Kalepa’s Product team to support our product’s growth via issue identification, remediation tracking, and enhancement drafting.

🎯 Requirements

• You have 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience. • You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer. • You have a strong analytical and technical foundation, are commercially oriented and data-driven. • You are excited about bringing a world-class solution to clients to rapidly grow ARR. You love being the customer's voice. • You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication. • As a plus: • InsurTech or FinTech experience. • Experience at a venture-backed startup during a period of hypergrowth.

🏖️ Benefits

• Competitive salary (based on experience level). • Significant equity options package. • 401(k) plan with employer match (regardless of employee contribution). • Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others. • Work with an ambitious, smart, global, and fun team to transform a $1T global industry. • 20 days of PTO a year. • Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena). • Healthy living/gym stipend. Mobile phone bill stipend. • Continuing education credits.