Lead Follow-Up & Appointment Setting Virtual Assistant

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20four7VA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

20four7VA is a dedicated virtual assistant services company that provides customizable remote staffing solutions for businesses of all sizes. They offer a wide range of virtual assistant services, including administrative, business support, marketing, and technical assistance, helping clients to achieve efficiency and reduce overhead costs. With a robust team of skilled VAs, 20four7VA ensures that clients can focus on growing their business while their various needs are met by qualified professionals.

📋 Description

• Follow up on new inquiries generated through Facebook Ads and Google Ads. • Contact leads via phone, SMS, WhatsApp, and email. • Conduct outbound calls to prospective students and parents. • Book free introductory guitar lessons into the company calendar. • Confirm appointments and send reminders. • Follow up with no-shows and reschedule appointments when appropriate. • Re-engage previous inquiries and former students. • Welcome new students and parents. • Maintain ongoing communication with current students and families. • Provide a positive and professional customer experience. • Answer general inquiries and direct questions to the appropriate team member when necessary. • Build rapport with prospective students and parents. • Update and maintain lead records within GoHighLevel (GHL) / LeadConnector. • Document all communications and interactions accurately. • Ensure no leads are overlooked or forgotten. • Maintain clean and organized CRM records. • Track lead progression through the enrollment process. • Assist with inbox management and email organization. • Support calendar management and scheduling activities. • Maintain accurate records and administrative documentation. • Prepare weekly performance reports. • Generate simple weekly reports outlining: • Leads contacted • Trial lessons booked • No-shows • New student enrollments • Re-engaged leads and former students • Monitor outreach and appointment-setting performance metrics.

🎯 Requirements

• Excellent spoken and written English communication skills. • Friendly, confident, and professional telephone manner. • Previous experience in appointment setting, customer service, sales support, or lead follow-up. • Strong relationship-building and communication skills. • Excellent organizational and time-management abilities. • Ability to work independently and proactively. • Strong attention to detail and follow-through. • Reliable internet connection and quiet work environment. • PREFERRED QUALIFICATIONS • Experience using GoHighLevel (GHL) or LeadConnector. • Experience working with inbound lead management. • Experience in education, coaching, music schools, tutoring services, or service-based businesses. • Familiarity with Facebook and Google Ads lead follow-up processes. • Experience with SMS, WhatsApp, and multi-channel communication. • Sales or appointment-setting experience. • Experience re-engaging dormant leads and previous customers.

🏖️ Benefits

• Competitive rates • Weekly payments • Various open roles available • Free training and upskilling • Constant support and guidance • A vibrant community always ready to support you • And more!