Associate Cloud Engineer

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3Cloud

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

3Cloud is a leading Azure partner and Microsoft innovator, specializing in generative AI services for enterprise organizations. The company offers expertise in data analytics, AI, DevOps, cloud app development, and cloud infrastructure management, focusing entirely on Microsoft Azure to help businesses transform and optimize their performance. 3Cloud positions itself as a trusted copilot in the AI journey, aiming to enhance business performance through innovative solutions and strategic alignment of AI projects with business objectives. They cater to a range of industries including healthcare, financial services, manufacturing, and retail, providing managed services and ongoing support to enable and scale positive impacts of AI.

📋 Description

• Codes all unassigned tickets • Initial support and acknowledgement on all alerting tickets both in the ticketing system and Logic Monitor • Creates and manages Microsoft support escalation tickets • Performs VM resizes and new VM creations when time permits • Troubleshoots and re-installs Azure agents for backups and patching • Provides initial support for backup failures tickets • Assists with patching where required

🎯 Requirements

• Bachelor's degree in Computer Science or related field • 1 - 2 years of Azure experience and have worked with a ticketing system • 1 - 2 years of experience with cloud servers, services and software or equivalent system admin experience with on-prem server and virtualization environments • Experience in a 24x7 managed services hosted service company, or Network Operations Center environment • Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management • Experience with Microsoft Azure or other cloud-based environments (e.g. AWS), including IaaS, PaaS and SaaS • Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues • Experience with Azure native services (e.g. Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, Microsoft Defender for Cloud) • Understanding of system admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls and load balancers • Understanding of network concepts and principles and experience in managing and troubleshooting network devices and connectivity • Operational knowledge of scripting languages such as PowerShell and Kusto-Query Language (KQL) • Experience with Azure-based deployments and migrations or other cloud platforms is a plus • Having passed Microsoft Azure certification AZ-104 is a plus • Strong verbal and written communication skills • A passion for problem solving and learning new technologies • Client relationship skills and experience managing vendors • Ability to work in a fast paced, rapidly changing environment • Strong desire for personal development and learning

🏖️ Benefits

• Full-time employment • Remote in Philippines