Customer Success Enablement Manager – SAP EH&S

3 days ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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3E

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Chemical • Healthcare & Hospitals • Manufacturing

3E is a company that specializes in chemical and workplace safety solutions. They provide a range of services including chemical inventory management, SDS authoring, regulatory compliance tools, and product stewardship. Their focus is on helping organizations meet compliance standards, maintain safety, and enhance sustainability in their operations, particularly in industries dealing with chemicals and materials.

501 - 1000 employees

Founded 1993

📋 Description

• Strategize & Build Scalable Enablement Programs • Design and lead global onboarding, role-based development, and continuous learning experiences for our CS and Account Management teams. • Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes. • Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts. • Align enablement with go-to-market strategies, product launches, and business priorities. • Deliver Engaging, Data-Informed Training • Lead internal and external training (live sessions, eLearning, certifications, webinars). • Serve as a customer advocate, using training as a tool for adoption and engagement. • Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful. • Drive Operational Excellence • Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth. • Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement. • Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success. • Champion Innovation • Continuously evolve our 3E Learning Center and Webinar Program using AI, automation, and customer insights. • Lead collaborative learning forums to share best practices across global teams.

🎯 Requirements

• 5+ years in Customer Success Enablement, Customer Education, or L&D, preferably in SaaS or professional services. • Strong understanding of CS and AM workflows, with focus on retention and adoption. • Experience designing scalable enablement programs with measurable impact. • Proficiency in LMS platforms, SCORM/xAPI, and enablement tools (e.g., Salesforce, Zendesk, Highspot). • Excellent communication, facilitation, and cross-functional collaboration skills. • Strong analytical mindset, you use data to tell stories and improve outcomes. • Open to Travel 10-20%

🏖️ Benefits

• Health, dental, and vision insurance • Life insurance and disability coverage • Generous PTO accrual and paid parental leave • 401(k) plan with company matching • Employee assistance program • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)