QA Specialist

🔥 0 minutes ago

🇦🇱 Albania – Remote

⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Monitor and evaluate customer service interactions to ensure high service quality • Coordinate QA processes including calibrations, disputes, and coaching • Identify improvement areas in customer service/support processes and recommend changes to management • Develop and implement quality assurance programs and initiatives • Conduct regular audits of customer service interaction evaluations and provide feedback • Analyze customer feedback to identify trends, patterns, and solutions to common issues • Collaborate with customer service/support teams, management, stakeholders, and other departments • Develop and maintain quality assurance reports and performance metrics • Participate in training and development initiatives • Monitor phone calls, emails, and chats for selected clients or when required • Pursue innovation, continuous improvement, creative solutions, and process streamlining

🎯 Requirements

• Located in: Albania, Algeria, Indonesia, Kazakhstan, Kosovo, Nigeria, North Macedonia, Philippines, South Africa, Sri Lanka, Tunisia, Uzbekistan, or Vietnam • Bachelor's degree in a relevant field, e.g., Quality Management, Engineering, or a related discipline • Minimum 1 year of experience as a Quality Assurance specialist or in a similar role in the customer service/call center industries • English at least at an advanced level (C1/C2) • Fixed availability from 09:00 to 18:00 CET/CEST • Minimum internet speed of 10 Mb/s download and 10 Mb/s upload with latency under 150 ms internationally • Minimum 8 GB RAM • Windows 11, all editions except Windows S Mode, or macOS 13.0 or newer • Processor with a CPU Mark of at least 7368, such as Intel i5-8300H or stronger; 8th Gen Intel or above, or 2nd Gen Ryzen or above • Integrated graphics card • 2 monitors • Smartphone usable for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer • Knowledge of quality assurance platforms such as Zendesk QA, Playvox, Scorebuddy, or Maestro is preferred • Knowledge of quality assurance systems, methodologies, and tools is preferred • Familiarity with regulatory requirements and industry standards is preferred • Ability to leverage AI and automation tools is preferred • COPC certification is preferred

🏖️ Benefits

• A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages • Innovative digital tools • Continuous opportunities for learning and development • Fun employee engagement activities • Participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA