Principal Customer Success Manager – Strategic

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $126.4k - $185.4k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

6sense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 $200M Series E on 2022-01

Consulting • Logistics • Artificial Intelligence

6sense is a company specializing in Revenue AI™ solutions, particularly for B2B marketing and sales. The company offers a platform that identifies potential buyers who are ready to purchase, crafts personalized messages to engage them, and automatically qualifies and books meetings. 6sense uses advanced AI to predict buying stages, enrich contact and account data, and uncover buyer intent. Their platform integrates with existing technology investments and supports operations like account intelligence, audience building, and orchestration workflows. 6sense aims to improve marketing efficiency, increase pipeline, and boost revenue growth by revealing hidden buying signals and providing relevant data insights.

📋 Description

• Execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI) • Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team • Work closely with customer and internal teams to maintain visibility into product performance and customer feedback • Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn • Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense • Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases • Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training • Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps

🎯 Requirements

• Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field • five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation • Developing strategies on assigned accounts to fully leverage technology solutions • high-touch Strategic or Enterprise Customer Success • working with global enterprise and customers with multiple stakeholders • managing success programs as the key advisor to global as well as regional customer organizations • advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI) • working closely with B2B demand gen, marketing operations, sales operations, and analytics teams • negotiating renewals and identifying and driving upsell opportunities • leading projects from conception to closure, and leveraging and influencing internal resources to get things done • marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media

🏖️ Benefits

• generous health insurance coverage • life insurance • disability insurance • 401K employer matching program • paid holidays • self-care days • paid time off (PTO)