Bilingual Personal Injury Demand Manager

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Lead and coach the Demand Department team • Monitor department productivity and quality • Conduct performance reviews and coaching sessions • Improve workflows and operational efficiency • Review KPIs and reporting • Partner with firm leadership on department initiatives • Ensure timely demand preparation and case progression • Resolve escalated client or operational issues • Support hiring, onboarding, and employee development • Foster a culture of accountability and excellence

🎯 Requirements

• 3+ years managing legal teams • Plaintiff personal injury experience • Experience leading performance-driven teams • Strong English and Spanish communication skills • Experience with Litify, Filevine, or similar case management software • Excellent coaching and leadership skills • Minimum of 3 years of management experience required • Legal industry experience required; experience within a Plaintiff Personal Injury law firm strongly preferred • Experience managing teams in performance-driven environments with measurable productivity and quality standards • Experience conducting performance reviews, coaching conversations, audits, and performance improvement initiatives • Strong leadership, organizational, and team development skills • Ability to analyze data, identify trends, and implement process improvements • Strong written and verbal communication skills • Ability to manage multiple priorities and deadlines in a fast-paced environment • Proficiency with case management systems, reporting tools, and Microsoft Office applications • Reliable attendance, professionalism, and accountability • Fluency in both English and Spanish required

🏖️ Benefits

• Fully remote position • Leadership opportunity with a growing department • Ongoing coaching and professional development • Long-term career growth • Collaborative and supportive team environment • Opportunity to make a meaningful impact on client outcomes