Client Support Representative

🔥 14 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚖️ Legal

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status • Update adjuster information in the system • Perform additional administrative and case-related duties as assigned • Support The Ward Law Group, an award-winning personal injury law firm, in helping injured clients navigate their cases

🎯 Requirements

• Professional fluency in both English and Spanish, including strong written and verbal communication skills • Experience in plaintiff personal injury law firms, medical offices or healthcare scheduling, legal intake or case support, call centers with high-volume inbound calls, or virtual assistant roles supporting U.S. businesses • Experience with CRM or case management systems such as Litify, Filevine, SmartAdvocate, or Clio • Full-time availability for a 40-hour workweek • Ability to work a schedule that may include one weekend day depending on business needs • Independent contractor engagement • Contractor must supply own equipment, software, internet connection, and workspace • Computer meeting minimum specifications: Windows 11 with Intel i5 8th generation or newer/equivalent, 16 GB RAM, 256 GB SSD; or macOS 14 Sonoma or newer with Apple Silicon or Intel i5, 16 GB RAM, 256 GB SSD • Device must be used solely by the contractor • Internet with minimum 30 Mbps download, 15 Mbps upload, latency under 100 ms, and private password-protected network • USB noise-cancelling headset with microphone • Webcam capable of clear video • Full-disk encryption, automatic security updates, screen lock after no more than 10 minutes idle, and active endpoint protection software • Applicant data must be stored only in firm-designated systems • Must be legally able to work as an independent contractor in Colombia

🏖️ Benefits

• Full-time availability for a 40-hour workweek with two days off • Remote work arrangement • Contractors supply their own equipment and workspace • No paid time off, healthcare, retirement, or other employee benefits are provided