Personal Injury Reductions, Closing Virtual Assistant

🕒 6 days ago

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The Ward Law Group, PL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Initiating courtesy calls to clients upon case assignment • Providing detailed explanations of the reduction process • Logging phone calls, case statuses, and documents into the online document management software • Ensuring efficient linkage of releases onto Litify • Confirming PIP benefits and validating damages with a complete provider list • Confirming balances due on medical accounts • Negotiating bills with providers • Sending out reductions promptly • Maintaining regular client contact, addressing queries every two weeks • Conducting case reviews and personal audits for productivity • Developing and monitoring weekly projection reports • Answering, screening, and routing incoming calls to the appropriate team member • Taking and relaying messages or transferring calls to voicemail when staff are unavailable • Logging phone calls and uploading documents into the online document management system • Providing clerical support to office staff, including faxing, copying, and file organization • Maintaining regular communication with clients and responding to questions • Obtaining insurance coverage information in a timely manner • Following up on medical treatment and confirming continuity of care • Requesting and obtaining medical records and billing statements from providers • Communicating with insurance companies regarding treatment status and updating adjuster information in the system • Performing additional administrative and case-related duties as assigned

🎯 Requirements

• Fluent in both English and Spanish (spoken and written) • Willingness to work overtime as needed • Strong written and verbal communication skills • Resourceful and proactive in resolving issues • Self-motivated with the ability to multitask • Able to work independently with minimal supervision

🏖️ Benefits

• No health care benefits • No paid time off