Finance Business Analyst, ERP, SaaS Billing Systems, Credit/Collection Systems

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October 3

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8x8

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SaaS • Telecommunications • Enterprise

8x8 is a comprehensive platform and partner designed to enhance customer experience (CX) by unifying business communications and interaction data. Trusted by over 3 million business users, 8x8 provides solutions such as contact centers, unified communications, and no-code APIs to address complex communication challenges. By integrating artificial intelligence into their platform, 8x8 helps businesses connect teams and customers, gain insights, and drive impactful results. The platform aims to modernize operations, mitigate risks, and build customer loyalty, offering a seamless and efficient experience for enterprises.

1001 - 5000 employees

Founded 1996

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 $121.9M Post-IPO Equity on 2022-01

📋 Description

• Manage data flow from CRM systems into ERP related to Orders and collections • Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing • Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems • Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing • Work with product and technical teams to map usage metrics to billing rules and pricing structures • Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies • Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement • Collaborate with cross-functional teams to refine processes and align them with dynamic business models • Develop scalable workflows for supporting high-volume, consumption-based transactions • Develop strategies to help improve collections for usage-based billing, including automated reminders, escalations, and dunning processes • Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services • Partner with customer support to resolve billing disputes and maintain strong customer relationships • Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives • Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems • Document business requirements, workflows, and system configurations to support ongoing improvements • Lead UAT testing for projects, with greater focus on scripting functional end to end tests • Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8 • Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches

🎯 Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, or a related field • 3+ years of experience as a Business Analyst with a focus on ERP, SaaS billing systems and credit / collection tools • Proven expertise in managing high-volume order management billing systems • Experience with financial and ERP systems (e.g., NetSuite, SAP, Oracle, Zuora, Aria, or BillingPlatform) • Good Knowledge of data flow between CRM, billing systems and ERP • In depth understanding of accounting principles and functionality offered by ERP systems

🏖️ Benefits

• Flexible work arrangements with opportunities for hybrid or remote setups • Collaborative and supportive team environment focused on innovation in financial systems • Opportunities for professional growth and exposure to advanced billing technologies