Order Processing Specialist

Job not on LinkedIn

🔥 3 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $25 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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95 Percent Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

📚 Education

🏢 Enterprise

🤝 B2B

💰 Private Equity Round on 2021-12

Education • Enterprise • B2B

95 Percent Group is a company dedicated to improving literacy through evidence-based solutions for educators. With a focus on the science of reading, the company offers a wide variety of products and professional learning opportunities designed for different tiers of instruction, including core literacy programs and specialized intervention tools. Founded in 2005, 95 Percent Group aims to empower teachers and help every child achieve reading success in the classroom setting.

📋 Description

• Enter, review, and process customer sales orders in NetSuite with a high degree of accuracy that are received via e-mail, mail, phone, fax and web • Verify pricing, product availability, terms, and shipping information • Manage order lifecycle from order entry through fulfillment and invoicing • Coordinate with warehouse, finance, and customer service teams to ensure timely fulfillment • Resolve order discrepancies, billing issues, and customer inquiries • Create, leverage, and maintain saved searches, dashboards, and reports to monitor order status and performance • Assist in testing NetSuite updates, scripts, and enhancements • Serve as a subject matter expert (SME) for order processing within NetSuite • Identify bottlenecks and inefficiencies in order processing workflows • Identify and recommend AI-powered tools to automate order entry, validation, and exception handling while ensuring accuracy of system-generated data • Maintain high-quality data in NetSuite to support AI performance and improve automation outcomes • Analyze AI-driven alerts and insights to prioritize orders, resolve discrepancies, and support operational decision-making • Identify and recommend opportunities to enhance order processing workflows through AI and automation and/or process improvements, partnering with cross-functional teams to increase accuracy and speed • Process orders accurately and in a timely manner • Maintain accurate customer files in NetSuite • Ensure sales tax is properly charged

🎯 Requirements

• Associate’s degree • 2+ years experience with order processing, invoicing or similar role for a product and services organization • Exceptional organizational skills and attention to detail • Excellent written and verbal communication skills • Ability to anticipate and solve problems • NetSuite order entry experience required including basic understanding of NetSuite customization (fields, forms, workflows, roles) • Salesforce experience preferred • Proficiency with Microsoft Office including Microsoft Excel proficiency, including pivot tables and data extraction, required.