9H Digital
51 - 200 employees
📣 Marketing
Marketing • Digital Marketing • Technology
9H Digital is a company specializing in digital marketing, technology solutions, and strategic consulting. They provide a range of services including creative branding, content strategy, SEO, PPC services, and website development. 9H Digital also offers technology consultancy and solutions for eCommerce, mobile application development, CRM, and ERP. Their mission is to help brands craft innovative solutions to elevate their presence and create meaningful connections with their audiences. As a registered HubSpot partner, they leverage strategic partnerships to deliver top-notch digital tools and solutions.
Project Owner – Client Support
🔥 0 minutes ago
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9H Digital
51 - 200 employees
📣 Marketing
Marketing • Digital Marketing • Technology
9H Digital is a company specializing in digital marketing, technology solutions, and strategic consulting. They provide a range of services including creative branding, content strategy, SEO, PPC services, and website development. 9H Digital also offers technology consultancy and solutions for eCommerce, mobile application development, CRM, and ERP. Their mission is to help brands craft innovative solutions to elevate their presence and create meaningful connections with their audiences. As a registered HubSpot partner, they leverage strategic partnerships to deliver top-notch digital tools and solutions.
📋 Description
• Act as the primary point of contact for post-launch client accounts • Manage client relationships, delivery, scope, timelines, priorities, budgets, and quality • Respond to client queries, complaints, and support requests via email • Lead conversations about delivery progress, trade-offs, and technical considerations • Suggest improvements and identify opportunities to add value and expand client relationships • Troubleshoot, analyse, and report errors, failures, and malfunctions • Maintain client accounts and update billing information • Keep detailed records of client data and feedback • Analyse client feedback and advise management on service improvements • Own and manage multiple client projects from scoping through launch • Translate business and functional requirements into structured tasks and briefs • Identify and resolve risks, dependencies, and bottlenecks • Collaborate with development, UI/UX, SEO, content, and studio teams • Coordinate delivery across technical and non-technical stakeholders • Mentor and coach team members
🎯 Requirements
• Based in Egypt • Fluent in English • Previous experience in a client-facing project management, account management, or delivery role • Agency or digital-services background preferred • Strong organisation and time-management skills • Clear, confident written and verbal communication • Comfortable working across technical and non-technical teams and translating between them • Calm and adaptable under shifting priorities and evolving requirements • Genuine interest in client delivery and account management • Familiarity with CRM/project management tools such as HubSpot or similar is a plus
🏖️ Benefits
• Supportive, diverse and collaborative team • Flexible environment that values focus and autonomy • Learn and grow in a modern, tech-enabled business • Career with clarity, purpose and direction • Opportunity to take real ownership and see the impact of your work • Company focused on long-term sustainability
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