Account Manager – U.S. Customs Brokerage

🕒 March 18

☕ Washington – Remote

☕ Washington – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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A & A Customs Brokers

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1979

🤝 B2B

📋 Compliance

🚗 Transport

B2B • Compliance • Transport

A & A Customs Brokers is a licensed customs brokerage and trade compliance firm serving businesses importing and exporting between Canada and the United States. With over 46 years of experience, the company provides customs brokerage (Canada and US), CARM management and onboarding, trade consulting, duty drawback, export documentation, permits and advance rulings, valuation and tariff classification, audits & appeals, and international logistics support. A & A focuses on helping B2B clients in diverse sectors (food & beverage, machinery, lumber, retail, automotive, pharmaceuticals and more) navigate regulatory requirements and streamline cross-border shipments.

📋 Description

• Coordinate all aspects of new U.S. client activation, ensuring systems, documentation, and operational workflows are fully aligned with CBP requirements • Review, validate, and process U.S. Customs Power of Attorney (POA) documentation in accordance with 19 CFR §141.32 • Ensure all regulatory, financial, and compliance documentation (e.g., terms and conditions, credit applications) is properly completed and stored • Support the development of client-specific SOPs and operational training to ensure seamless handoff and execution by the U.S. operations team • Assist Client Services with initiatives such as time-sensitive client communications, regulatory updates, and service notices • Support proactive outreach efforts to improve client engagement and service transparency • Take ownership of selected client accounts requiring quarterly or annual business reviews; coordinate agendas, track outcomes, and ensure alignment with client expectations • Act as the first point of contact for U.S. brokerage clients with operational questions directed to Client Services • Manage communication and resolution of client issues, escalating to the Manager of U.S. Operations when necessary • Recommend improvements to onboarding workflows, documentation practices, and service touchpoints

🎯 Requirements

• 2–4 years of experience in U.S. customs brokerage • Working knowledge of CBP regulations, POA processing, and U.S. import procedures • Strong communication, problem-solving, and organizational skills • Ability to handle multiple client accounts and manage onboarding with accuracy and follow-through • Proficiency in Google Workspace (Docs, Sheets, etc.) and Slack • Familiarity with ACE, ABI, or other brokerage systems (preferred) • Experience coordinating with Partner Government Agencies (e.g., FDA, USDA) (preferred)

🏖️ Benefits

• Competitive compensation and comprehensive benefits, including medical, dental, vision, and 401k • Unique perks like our Honeymoon Hi-5 paid leave, tuition reimbursement, and extra paid time-off programs • Investment in your career growth with training and certification support, including: $2,000 bonus for completing your CCS designation $2,000 bonus for successfully completing the LCB exam and earning your license