Travel Services Associate

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

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AAA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1902

🚘 Automotive

🛡️ Insurance

📦 Logistics

Automotive • Insurance • Logistics

AAA is a federation of affiliated automobile clubs, offering various travel-related services and products primarily for its members. It provides emergency roadside assistance, travel planning tools, and member discounts both domestically and internationally. Each club operates independently within its own geographical area, serving its local members while adhering to AAA's overarching standards. AAA also sells travel products like maps and guides, offering resources to assist with international travel. The organization facilitates a network where membership benefits, such as global discounts and emergency services, are extended to international members traveling in the United States and vice versa.

📋 Description

• The Travel Services Associate is responsible for processing and maintaining travel-related accounts. • Ensuring the accuracy, completeness, and quality of all travel bookings. • Gathers and verifies booking, payment, commission, and account information. • Investigates and resolves discrepancies. • Provides timely support to travel agents and members. • Performs quality control reviews, processes account transactions, prepares travel documentation, maintains customer records, and generates reports. • Processes a variety of documents relating to travel accounts and quality control all travel bookings. • Researching and adjusting account balances when misapplication/overpayment of monies occurs.

🎯 Requirements

• High School Diploma or equivalent. • Experience processing transactions and posting to appropriate accounts. • Investigating and resolving sometimes complex processing problems. • Performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate. • Performing mathematical calculations to include addition, subtraction, multiplication, division, and percentages. • Willingness to rotate within area as needed to perform various processing functions and/or to complete training. • Communicate effectively with others in a work environment and with the public. • Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.).

🏖️ Benefits

• Medical plans with multiple coverage options, including HSA eligibility. • Prescription drug coverage. • Dental and vision benefits. • Employee Assistance Program (confidential support services). • Company-paid basic life insurance. • Optional supplemental life insurance and dependent coverage. • Short-term and long-term disability coverage. • Critical illness, accident, and pet insurance options. • 401(k) plan to support long-term financial goals. • Paid Time Off (PTO): Accrual-based, increases with tenure. • Full-time new employees will receive up to 12 PTO days annually. • 10 company-paid holidays annually, in addition to mental health days. • Tuition assistance (up to $5,250 annually; 80% covered by ACG). • Professional certification support with 100% reimbursement for eligible programs. • Complimentary AAA membership with roadside assistance and travel discounts. • Adoption assistance program.