Product Support Specialist – Aviation IT

Job not on LinkedIn

🕒 January 23

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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AAR

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💰 Post-IPO Debt on 2022-12

AAR is an independent provider of services to the commercial aviation and government markets worldwide. The company was incorporated in 1955 and today has revenues of approximately $1.8 billion with more than 6,000 employees in 20 countries. AAR’s aftermarket expertise and award-winning aviation services, which can be integrated or leveraged separately, help customers increase efficiency and reduce costs while maintaining high levels of quality, service and safety. We are a trusted partner to customers in over 100 countries delivering competitiveness so they can focus on transporting passengers, cargo and parts around the world.

📋 Description

• Act as a liaison between airline customers and programming department by answering phone calls and correspondence (Help Desk function) • Identify, research and resolve technical and software problems. • Track and monitor customer issues to ensure a timely response and resolution. • Liaison with our Development Department to document customer specifications. • Test software program modifications and resolutions to report technical problems. • Liaison with Technical Writing Department to develop documentation of new program features. • Customer training (on-site or at Trax location). • On-call service for customer emergencies. • Manage and coordinate customer projects - oversee implementations with support of our corporate team. • Ability to take on customer implementation projects to ensure smooth delivery of Trax products and services. • Other duties as assigned.

🎯 Requirements

• Bachelor’s Degree in Aviation, Business or related field • At least 3-5 years of experience in the aviation field working with (or similar to) Technical Records, Engineering, Maintenance and/or Software Implementations. • Must have experience working with Trax or similar related aviation maintenance software. • Proficiency in the English language with ability to speak multiple languages, preferred. • Outstanding Communication skills – both verbal and written. • Excellent communication, teamwork and problem-solving skills.

🏖️ Benefits

• Excellent customer service skills, with ability to deescalate issues and provide solutions for customers. • Attention to customer issues with a sense of urgency to resolve and close to ensure business continuity for customers.