Support Engineer

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AB InBev

WebsiteLinkedInAll Job Openings

10,000+ employees

🏨 Hospitality

📣 Marketing

✈️ Travel

Hospitality • Marketing • Travel

AB InBev is a global brewing company known for its extensive portfolio of over 500 beer brands, including iconic global and local names. Committed to sustainability and responsible drinking, the company has a heritage spanning more than 600 years. AB InBev continually seeks innovation in brewing and serves to celebrate beer as a beverage of moderation.

📋 Description

• Collaborate with teams to design, build, deploy and monitor new and existing services • Build and evolve change management and release processes • Identify and improve processes through automation • Focus on observability and logging through proactive monitoring, alerting, and anomaly detection • Participate in monitoring activities and quickly mitigate production issues while project teams are engaged • Mitigate production issues using scripts, automations, and infrastructure scaling • Raise third-party tickets when needed, including Microsoft, CloudAMQP, and NewRelic • Update and improve runbooks • Perform root cause analysis with teams to prevent incidents • Collaborate with infrastructure and security teams to build scalable, secure, and resilient systems • Define SLOs and error budgets as part of Support Engineering methodologies • Work closely with Operations to align processes • Contribute to capacity planning and access management • Create world-class solutions

🎯 Requirements

• University degree in computing-related fields such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development • Solid fundamentals in object-oriented design, data structures, algorithms, and problem solving • Hands-on experience with CI/CD tools such as Azure DevOps and ArgoCD • Experience with SRE and Support Engineering methodology/culture • Experience with Kubernetes, Docker, Azure, RabbitMQ, AWS, Java, and Python • Experience with monitoring tools such as New Relic, DataDog, and Grafana • Advanced written and spoken English communication skills • Experience with Agile projects • Passion for software development and software quality • Experience in environments using and stimulating DevOps culture • Ability to solve problems creatively and continuously seek process and solution improvements • Clear communication with teams and the company to identify issues and demands • Autonomy to recognize priorities and evaluate outcome impacts • Ability to take on early-stage projects and build solutions from the ground up

🏖️ Benefits

• Performance based bonus* • Attendance Bonus* • Private pension plan • Meal Allowance • Casual office and dress code • Days off* • Health, dental, and life insurance • Medicines discounts • WellHub partnership • Childcare subsidies • Discounts on Ambev products* • Clube Ben partnership • Scholarship* • School materials assurance • Transport allowance • *Rules applied