Support Engineer

Job not on LinkedIn

🕒 August 7

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 29%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AB InBev

WebsiteLinkedInAll Job Openings

10,000+ employees

🏨 Hospitality

📣 Marketing

✈️ Travel

Hospitality • Marketing • Travel

AB InBev is a global brewing company known for its extensive portfolio of over 500 beer brands, including iconic global and local names. Committed to sustainability and responsible drinking, the company has a heritage spanning more than 600 years. AB InBev continually seeks innovation in brewing and serves to celebrate beer as a beverage of moderation.

📋 Description

• Collaborate with teams to design, build, deploy and monitor new and existing services • Build and evolve change management and release processes • Identify and improve processes through automation • Focus on observability and logging through proactive monitoring, alerting, and anomaly detection • Participate in monitoring activities and quickly mitigate production issues while project teams are engaged • Mitigate production issues using scripts, automation, and infrastructure scaling • Raise third-party tickets when needed, including Microsoft, CloudAMQP, and NewRelic • Update and improve runbooks • Conduct root cause analysis with teams to prevent incidents • Collaborate with infrastructure and security teams to build scalable, secure, and resilient systems • Define SLOs and error budgets using Support Engineering methodologies • Work closely with Operations to align processes with teams • Contribute to capacity planning and access management • Create world-class solutions

🎯 Requirements

• University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development • Solid fundamentals in object-oriented design, data structures, algorithms and problem solving • Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD • Experience with SRE and Support Engineering methodology/culture • Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python • Experience with monitoring tools such as New Relic, DataDog, Grafana • Advanced communication skills in English (written and spoken) • Experience with Agile projects • Passion for software development and software quality • Experience working in an environment using and stimulating DevOps culture • Ability to solve problems creatively and continuously seek process and solution improvements • Clear communication with the team and company to identify issues and demands • Autonomy to recognize current and new priorities and evaluate outcome impact • Ability to take on early-stage projects and build solutions from the ground up

🏖️ Benefits

• Performance based bonus* • Attendance Bonus* • Private pension plan • Meal Allowance • Casual office and dress code • Days off* • Health, dental, and life insurance • Medicines discounts • WellHub partnership • Childcare subsidies • Discounts on Ambev products* • Clube Ben partnership • Scholarship* • School materials assurance • Transport allowance