Technical Support

🕒 July 30

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 61%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

👥 B2C

Education • SaaS • B2C

Aloud is a Brazilian education company that provides an integrated English-learning ecosystem focused on spoken fluency. It offers an English course with live conversation classes, a pronunciation app, study planner, a patented teaching method and a “teacher robot,” weekly live lessons, rapid support, its own course materials, recognized certificates and a contractual fluency guarantee. Founded by Matheus Werner Jerke and headquartered in Curitiba, Aloud targets Brazilian learners seeking practical, conversation-first English training.

📋 Description

• Provide personalized support to students • Assist students with questions, technical issues, and matters related to courses and digital platforms • Collaborate with the Customer Success Management team to create, structure, and develop strategies that ensure student satisfaction and retention • Work closely with the customer service team to ensure that initiatives reach the right target audience and deliver a positive experience • Create a dynamic and productive support environment

🎯 Requirements

• Ability to work under pressure • Fluency in Portuguese • Clear and assertive communication • Prompt problem-solving skills • Communication, empathy, problem-solving, and presentation skills on digital platforms • Independence, teamwork, accountability, and professionalism • Up-to-date knowledge of customer service best practices

🏖️ Benefits

• Medical insurance • Dental insurance • Home office allowance • Life insurance • Meal allowance • TotalPass • Access to the Fluency Schedule Course