Field Service Technician

🕒 May 21

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $58.5k - $93.6k / year

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

⚡ Energy

🔧 Hardware

🤝 B2B

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Energy • Hardware • B2B

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting. • Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Build and maintain positive customer relationships to enhance satisfaction. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Proactively detect potential equipment failures and recommend corrective actions. • Identify and suggest product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents promptly.

🎯 Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years’ experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment. • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. • Advanced level of ability to use Microsoft Office products. • Moderate ability to Project Manage using MS Project or Excel. • Advanced ability to write test plans and reports detailing test results. • Advanced ability to stay organized and meet deadlines on administrative duties. • Collaborates well with others. • Works with a sense of urgency and ownership.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Employee Assistance Program • Health Advocate support resources • Parental Leave • Company paid life insurance • Short Term Disability