Product Enablement & Support Manager – Automation & Electrification Product Portfolio

Job not on LinkedIn

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ABB

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🚗 Transport

💰 $545.9M Post-IPO Debt - ABB on 2023-11

Consulting • Logistics • Transport

<ABB> ABB is a global technology company specializing in electrification, industrial automation, robotics, motion, and power products and services. It designs, manufactures and services hardware such as motors, drives, medium- and low-voltage equipment, transformers, EV charging infrastructure, and robotic systems, and provides software and lifecycle services to utilities, industry, transport and infrastructure customers to improve efficiency and enable a low-carbon, digitally connected future.

📋 Description

• Manage and develop the global Product Enablement & Support organization across product sales support, enablement, knowledge management, AI-assisted engagement, and Level 3 product support • Define the operating model, performance standards, and regional coverage for scalable global services • Strengthen technical sales readiness through strategic opportunity support, proof-of-concepts, product launches, and customer and partner enablement • Improve customer adoption and satisfaction through escalation management, root cause analysis, support readiness, and structured product feedback • Develop the knowledge strategy, including self-service, knowledge reuse, and AI-assisted inquiry management • Collaborate with Product Management, Product Marketing, Technical Product Management, Product Training, Engineering, and Sales • Establish and monitor measures for enablement effectiveness, adoption, product quality, knowledge utilization, and customer satisfaction • Own workforce planning, budget management, employee development, and continuous improvement, including follow-the-sun operations • Lead a global team and drive commercial impact tied to approximately $500M in annual order intake

🎯 Requirements

• At least 15 years of experience in industrial automation, industrial software, SCADA, process control, digital solutions, energy industries, or a related technology environment • At least seven years of leadership experience in product enablement, product support, technical sales, product management, product marketing, customer success, or related discipline • Demonstrated ability to lead global customer-facing technical organizations and cross-functional teams in a matrix environment • Deep understanding of product lifecycle management, commercialization, customer adoption, technical support operations, and knowledge management • Experience implementing digital enablement platforms, AI-assisted support, knowledge management processes, or operational transformation initiatives • Demonstrated ability to balance commercial growth, customer outcomes, product quality, operational performance, and people development • Skilled in communication, stakeholder engagement, and cross-functional collaboration, with an emphasis on continuous improvement • Fluent English • Broad cultural awareness and demonstrated ability to lead across regions and cultures

🏖️ Benefits

• Variable compensation and benefits package details shared with candidates progressing to the first interview stage for EU locations • Employee development opportunities • Continuous improvement initiatives • Global and cross-cultural work environment • No relocation required; employment and hosting through the candidate’s current ABB location or nearest suitable ABB office