Senior Clinical Specialist, CRM

September 27

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $75.3k - $150.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Abbott

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Healthcare Insurance • Biotechnology • Pharmaceuticals

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

10,000+ employees

Founded 1888

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

📋 Description

• Field-based CRM Product Support Specialist providing comprehensive engineering, sales, educational, and technical support for Cardiac Rhythm Management products. • Respond to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM products. • Act as a senior clinical interface between the medical community and the business and build/sustain credible customer relationships. • Provide regional case coverage and demonstrate thorough command of all CRM products, related technical knowledge, trends, and players. • Develop, lead, and/or facilitate training sessions and programs on CRM products for healthcare professionals. • Provide back-up sales support: regional training seminars, clinical studies/data collection, troubleshooting, and new product in-service training for physicians, nurses, and sales representatives. • Mentor and provide leadership for less experienced Clinical Specialists and continuously develop engineering, sales and technical skills. • Required to stand for prolonged periods and drive a personal or company vehicle as part of duties.

🎯 Requirements

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. • 3+ years of related experience or a program certification from an accredited cardiac training program. • Must have certifications in CRM products. • Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures. • Familiarity with cath lab and operating room procedures and protocol. • Demonstrate advanced knowledge of cardiac pacing systems. • Must apply engineering skills and abilities to interpret and solve complex clinical problems. • Strong written and verbal communication skills. • Excellent interpersonal, presentation, analytical, and organizational abilities. • Able to meet deadlines effectively and be detail-oriented. • Capable of working independently and managing multiple assignments simultaneously and efficiently. • Ability to collaborate effectively with engineers, technical specialists, vendors, and customers. • Extensive personal computer skills, including Microsoft Office or equivalent (graphics, word processing, databases, authoring programs). • Willingness to travel (Travel: Yes, 25% of the Time).

🏖️ Benefits

• Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with a high employer contribution. • Tuition reimbursement. • Freedom 2 Save student debt program. • FreeU education benefit (affordable path to a bachelor’s degree). • Health and wellness benefits (link provided). • Company recognition as a great place to work and for diversity.