Family Care Associate

🔥 30 minutes ago

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Abby Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.

📋 Description

• Manage an ongoing portfolio of families throughout their care journey • Build trust and maintain strong relationships through consistent communication • Guide families through onboarding, assessments, charting requirements, and care milestones • Provide compassionate support while maintaining clear expectations and accountability • Conduct scheduled check-ins and proactive outreach • Investigate and resolve family concerns and escalations • Navigate emotionally sensitive conversations with empathy and professionalism • Coordinate across teams to identify root causes and drive issues to resolution • Communicate updates and next steps clearly with families • Manage multiple priorities, deadlines, and family needs simultaneously • Track progress and ensure timely completion of family requirements • Maintain accurate documentation and records • Identify opportunities to improve workflows and processes • Create documentation, SOPs, and tracking systems when needed • Contribute ideas that improve efficiency and family outcomes • Support new initiatives in a rapidly growing environment

🎯 Requirements

• 3+ years of experience in one or more of the following: • - Customer Success • - Account Management • - Patient Navigation • - Care Coordination • - Case Management • - Member Services • - Healthcare Operations • - Family Advocacy • Experience managing ongoing client, patient, member, or customer relationships • Experience handling escalations and difficult conversations • Strong organizational and prioritization skills • Ability to manage multiple competing priorities simultaneously • Excellent verbal and written communication skills • Comfortable learning and using multiple technology platforms • Demonstrated ability to work independently and take ownership

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities