Abby Care
51 - 200 employees
🏥 Healthcare
📦 Logistics
💼 Consulting
Healthcare • Logistics • Consulting
Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.
Family Care Associate Lead
Job not on LinkedIn
🔥 14 minutes ago
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Abby Care
51 - 200 employees
🏥 Healthcare
📦 Logistics
💼 Consulting
Healthcare • Logistics • Consulting
Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.
📋 Description
• Manage an assigned portfolio of families from onboarding through ongoing care • Build trusted relationships through proactive, compassionate communication • Guide families through onboarding, training, assessments, documentation, and compliance milestones • Conduct regular check-ins to keep families engaged and supported • Set clear expectations while delivering an exceptional customer experience • Coach and mentor Family Care Associates • Provide feedback and support performance and professional development • Assist with onboarding and training new team members • Serve as the primary resource for complex questions and operational guidance • Own complex family situations and escalated concerns • Lead sensitive conversations and partner with internal teams to resolve issues • Keep families informed through timely updates • Collaborate with Clinical, Scheduling, Operations, Payroll, Credentialing, and Leadership teams • Ensure onboarding, documentation, assessments, and compliance activities are completed accurately and on time • Maintain accurate records and operational documentation • Identify workflow and family-experience improvements • Develop and maintain SOPs, operational documentation, and best practices • Lead operational initiatives improving efficiency, scalability, and service quality • Remove operational bottlenecks and recommend process improvements
🎯 Requirements
• 5+ years of experience in Customer Success, Account Management, Patient Navigation, Care Coordination, Case Management, Member Services, Healthcare Operations, or Family Advocacy • 2+ years of leadership experience as a Team Lead, Supervisor, Subject Matter Expert, Trainer, Quality Analyst, or similar player-coach role • Experience coaching and mentoring team members • Experience managing ongoing customer, patient, or family relationships • Experience handling escalated customer or patient concerns • Healthcare experience supporting patients, caregivers, or families preferred • Startup or high-growth company experience preferred • Experience leading remote teams preferred • Experience developing SOPs, workflows, and operational documentation preferred • Experience leading process improvement initiatives preferred • Experience collaborating across multiple departments preferred • Experience monitoring KPIs and coaching toward performance improvement preferred • Exceptional relationship-building and communication skills • Strong coaching and leadership abilities • Excellent organization and time management skills • Ability to manage multiple priorities in a fast-paced environment • Strong problem-solving and decision-making skills • High emotional intelligence with the ability to balance empathy and accountability • Self-starter who thrives in ambiguity and takes ownership • Comfortable learning new systems and technologies • Employment contingent upon successful completion of a background check, satisfactory references, and any required documentation
🏖️ Benefits
• Competitive compensation packages • Annual company performance bonus for global team members • 15 days of paid time off • 10 paid company US holidays • Growth opportunities to build leadership skills
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