SRE Pleno – Tarde/Noite

🕒 May 19

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Banco ABC Brasil

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Banco ABC Brasil is a financial institution specialized in providing customized financial solutions to individuals and businesses. With a highly skilled multidisciplinary team, it focuses on promoting growth through long-term relationships based on loyalty, transparency, and results. They offer services such as personal investment banking, corporate financial management, insurance brokerage, and energy market solutions, aiming to help clients maximize their financial outcomes.

📋 Description

• Act as the first-response point (N1/N2) for incident handling in cloud (AWS, Azure, GCP) and on-premises environments, performing triage, severity classification and formal logging following ITIL. • Perform initial incident diagnosis, investigating root causes using logs, metrics and observability events (Zabbix, Grafana, CloudWatch and Dynatrace). • Escalate correctly to N2/N3 when the incident exceeds the level's scope, ensuring accurate handover of information and context. • Document all incidents accurately: symptoms, actions taken, resolution, recovery time and lessons learned, contributing to the team's knowledge base. • Participate in on-call rotations, ensuring coverage and response times within established SLAs. • Continuously monitor infrastructure dashboards and alerts, acting proactively before degradations become critical incidents. • Investigate capacity, performance, availability and storage alerts in cloud (AWS, Azure, GCP) and on-premises environments, taking corrective actions or escalating with full context. • Fulfill infrastructure requests (provisioning, resource adjustments, access creation, configurations) within established deadlines and standards. • Execute routine operational tasks: patches, backups, capacity checks, cleanup of obsolete resources and inventory updates. • Plan, document and execute Change Management (GMUD) activities in production environments, following the ITIL Change Management process.

🎯 Requirements

• Proven experience operating AWS cloud production environments, capable of diagnosing and resolving incidents without constant supervision. • Strong knowledge of Linux and Windows Server: administration, logs, service troubleshooting and connectivity. • Experience with observability tools (Zabbix, Grafana or CloudWatch) for alert investigation and event correlation. • Experience applying ITIL: incident opening, classification and resolution; executing GMUDs with rollback plans. • Active Directory: user and group creation, GPOs, authentication troubleshooting. • Basic networking: TCP/IP, DNS, DHCP, VPN, firewalls, VLANs — sufficient to diagnose connectivity issues. • Operational-level Bash or PowerShell for automating routine tasks. • Degree in Computer Science, Network Engineering, Information Systems, Systems Analysis and Development or related fields. • Ongoing degree study will be considered if the candidate fully meets practical experience requirements and holds at least one technical certification.

🏖️ Benefits

• Medical Insurance • Dental Insurance (Omint) • Life Insurance • Profit Sharing (PLR) • Performance Bonus (PPR) • "ABC with You": a program supporting employees and their families with legal, social, psychological and financial assistance • Meal Voucher • Food Voucher • Extended Parental Leave: 20 days paternity and 6 months maternity • Childcare/Babysitter Allowance • Annual Day Off • Home Office Infrastructure Allowance • TotalPass