Bilingual Customer Support Representative

🕒 May 12

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ABC Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧘 Wellness

SaaS • Healthcare Insurance • Wellness

ABC Fitness is a leading tech provider specializing in software solutions for gym and fitness businesses worldwide. With a suite of platforms including gym management, member management, and personal training solutions, ABC Fitness empowers businesses of all sizes to optimize operations, engage members, and drive growth. Their solutions are designed to cater to a wide range of fitness business models, from large gyms to boutique studios and personal trainers, ensuring they meet the unique needs of their users.

📋 Description

• Manage a high volume of inbound customer interactions across phone, email, and live chat • Support clients and their members in French and English • Deliver a high-quality customer experience tailored to French-speaking customers across Canada • Research member accounts and ensure all requests align with company and client policies • Accurately document all interactions in internal systems • Meet or exceed Key Performance Indicators (KPIs) including adherence, handle time, and quality • Manage multiple tasks in a fast-paced, high-volume environment • Communicate clearly and professionally in both written and verbal interactions • Collaborate with internal teams to resolve complex or escalated issues

🎯 Requirements

• Bilingual in French (Quebecois) and English, both written and verbal, with the ability to confidently support customers in Quebec and other French-speaking regions of Canada • Strong communication skills and the ability to engage professionally with customers • Ability to manage multiple priorities in a fast-paced, high-volume environment • Strong attention to detail and problem-solving skills • Ability to handle difficult conversations and de-escalate customer concerns • Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly • Ability to work scheduled shifts, including evenings and potential weekend or holiday coverage based on business needs • Ability to complete a structured training program and maintain consistent attendance • Reliable internet connection and a dedicated workspace suitable for remote work • 1–2 years of customer service experience

🏖️ Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement • Medical/Dental/Vision coverage • EAP – we get you help when you need it. Period. • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 • And more! – so many benefits we couldn’t even fit them all here!