Vice President, Operations

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ABC Fitness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

⚕️ Healthcare Insurance

🧘 Wellness

SaaS • Healthcare Insurance • Wellness

ABC Fitness is a leading tech provider specializing in software solutions for gym and fitness businesses worldwide. With a suite of platforms including gym management, member management, and personal training solutions, ABC Fitness empowers businesses of all sizes to optimize operations, engage members, and drive growth. Their solutions are designed to cater to a wide range of fitness business models, from large gyms to boutique studios and personal trainers, ensuring they meet the unique needs of their users.

📋 Description

• Translate company priorities into measurable execution plans, operating rhythms, KPIs, governance routines, and accountability mechanisms across functions. • Build and lead enterprise operations practices that improve planning, prioritization, decision-making, and follow-through across the business. • Lead ABC’s enterprise PMO strategy, operating cadence, and governance model to improve clarity, accountability, prioritization, and execution across strategic initiatives. • Drive organization readiness for major business changes, including product launches, customer lifecycle improvements, operating model shifts, and AI-enabled workflow transformation. • Lead cross-functional operating forums that help senior leaders align priorities, resolve dependencies, manage risks, and improve execution against company goals. • Establish consistent operating review standards, including common inputs, metrics, decision forums, escalation paths, and executive reporting. • Create company-wide visibility into performance, priorities, risks, dependencies, and decisions so leaders can act quickly and confidently. • Partner with Finance and business leaders to connect operational performance, resource planning, process improvements, and business outcomes. • Identify operational gaps, process breakdowns, and execution risks, then lead practical improvements that help teams operate more effectively at scale. • Lead, coach, and develop a team of 20+ operations professionals across a global operating model. • Strengthen accountability and execution across the company while preserving speed, ownership, and collaboration. • Drive the organization's AI and automation strategy by embedding AI-enabled, data-driven decision-making across business functions. • Establish KPIs and success metrics that quantify AI adoption, productivity gains, quality improvements, and customer outcomes. • Collaborate with cross-functional leaders to prioritize AI initiatives, align investments with business objectives, and deliver measurable business value .

🎯 Requirements

• 10+ years of progressive operations leadership experience, including experience leading enterprise operations, business operations, strategy and operations, or a similar company-wide operating function. • Proven experience leading leaders or distributed teams across multiple business functions. • Experience creating operating models, governance routines, KPI frameworks, business reviews, executive dashboards, and performance management mechanisms. • Strong financial acumen, with the ability to connect operational metrics, resource decisions, process performance, and business outcomes. • Global operating experience, including the ability to lead across time zones, functions, and different levels of team maturity. • Strong process management discipline, with a track record of improving consistency, decision-making, accountability, and execution quality. • Ability to influence senior leaders, clarify ownership, and drive follow-through in complex, cross-functional environments. • Clear communication skills, including the ability to turn complex operational information into concise, decision-ready insights. • Experience supporting AI-enabled transformation, including workflow redesign, operating model change, adoption planning, and measurement of productivity, quality, or decision-making improvements.

🏖️ Benefits

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement • Medical/Dental/Vision coverage • EAP – we get you help when you need it. Period. • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 • And more! – so many benefits we couldn’t even fit them all here!