Operations Manager, DTC Launch

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Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🔧 Hardware

📦 Logistics

🤖 Artificial Intelligence

Hardware • Logistics • Artificial Intelligence

Symbotic is a provider of warehouse automation and supply chain robotics. Symbotic develops integrated robotic hardware, AI-driven orchestration and software, and warehouse-as-a-service solutions to organize and accelerate the movement of goods through distribution centers. The company focuses on flexible, high-throughput robotic systems and software for industries such as grocery, retail, and consumer packaged goods, positioning itself as a B2B supplier that combines physical automation with AI to optimize operations.

📋 Description

• Execute Site Acceptance Testing (SAT) and integrated operational capability testing alongside engineering to validate that high-density robotics and automated picking systems meet DTC requirements. • Serve as the primary operational owner for DTC warehouse functions during launch, managing high-velocity workflows from receiving and put-away to individual unit picking, packing, and carrier-sorted shipping. • Support the creation and refinement of the launch playbook by documenting lessons learned and standardizing work processes for future site replicability. • Oversee the day-to-day execution of warehouse operations, directing large teams of hourly associates and frontline leaders to achieve high-volume throughput targets. • Validate WMS/WES functionality and monitor real-time system transactions to troubleshoot order-flow bottlenecks and ensure inventory accuracy. • Drive organizational safety protocols by enforcing OSHA compliance and conducting audits to ensure employees follow proper guidelines in a fast-moving start-up environment. • Manage business-specific launch priorities, including labor planning, shift balancing, and coordinating with cross-functional partners in IT, Supply Chain, and Automation.

🎯 Requirements

• Bachelor's degree in supply chain, Logistics, Business, Engineering, or equivalent experience preferred. • Minimum 8 years of experience in 3PL warehouse or distribution center operations, specifically in high-volume DTC or e-commerce fulfillment. • Advanced exposure to automated warehouse environments—specifically AutoStore or similar robotic goods-to-person systems—and direct experience with WMS/WES platforms. • Working knowledge of OSHA standards and experience driving safety protocols (e.g., LOTO and fall protection) with vendors and employees. • Demonstrated ability to drive launch-critical KPIs, including units per hour (UPH), order accuracy, OEE, and cost-per-unit. • Strong ability to respond quickly to operational constraints and implement corrective actions in real time. • Preferred Project Management: Proven experience project managing business units through ramp-up or peak environments. • Automation Testing: Hands-on experience with operational testing and acceptance protocols for complex automated fulfillment systems. • Process Improvement: Experience identifying inefficiencies and implementing Lean improvements or standard work.

🏖️ Benefits

• Up to 80% travel may be required • Employees must have a valid driver's license • Responsible for managing expenses personally to be reimbursed bi-weekly