Account Manager

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ABC Legal Services

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Enterprise • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

201 - 500 employees

🏢 Enterprise

🤝 B2B

📋 Compliance

📋 Description

• Assist with building and maintaining long-lasting customer relationships • Communicating with clients to ensure that all of their needs are understood and addressed • Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires • Delivering exceptional client service on a day-to-day basis • Act as the client’s representative in to ensure that their needs are fulfilled • Develop and maintain key relationships across accounts • Strive to maintain and increase overall customer satisfaction based on their business needs • Meet established goals for sales with current and new customers • Act as liaison between the customer and internal teams

🎯 Requirements

• 3-5 years’ experience in Customer Support and/or Account Management • Demonstrated history of increasing client satisfaction, adoption, and retention. • Comprehensive, deep understanding of the Account Management Journey • Proven competency with agile processes, defining stories that are ready for development • Strategic thinker who can see problem patterns, ideate solutions, and execute to completion • Prior experience working with SaaS business platforms • Ability to present, communicate, and work effectively with other internal teams • Strong communication and interpersonal skills. • Strong team player

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance