ABC Legal Services
201 - 500 employees
⚖️ Legal
🤝 B2B
📋 Compliance
Legal • B2B • Compliance
ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.
Coverage Operations Specialist
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ABC Legal Services
201 - 500 employees
⚖️ Legal
🤝 B2B
📋 Compliance
Legal • B2B • Compliance
ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.
📋 Description
• Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates • Negotiate attorney fees in real time while protecting margins and cost targets • Prioritize competing hearings and triage new, at-risk, and urgent coverage gaps • Handle last-minute changes, cancellations, scheduling issues, and conflicts • Onboard and support attorneys as their primary Docketly contact • Update law-firm clients on hearing status • Log activity, confirm assignments, and maintain accurate pipeline records • Identify recurring coverage gaps and contribute improvement ideas in daily huddles and team meetings • Work toward daily metrics for coverage speed, dropped hearings, portfolio efficiency, and cost targets
🎯 Requirements
• 1+ year in a role requiring high-volume phone outreach or direct negotiation • Comfortable and efficient on the phone, with strong verbal and written communication • Organized and able to manage many open items without letting anything slip • Calm and decisive under deadline pressure • Tech-comfortable and quick to learn new platforms • High school diploma or equivalent • Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment • Preferred: track record of hitting or exceeding KPIs in a metrics-driven role • Preferred: familiarity with CRM or scheduling tools • Preferred: exposure to legal, court, or collections operations • Preferred: comfortable on Mac OS and Google Workspace • Monday–Friday availability, 8:00 AM–5:00 PM Mountain Time • Must be located in Puerto Rico
🏖️ Benefits
• Health, Dental, and Vision Insurance • 401(k) with Company Matching • Paid Time Off • 7 Paid Company Holidays • 4 Floating Holidays per Year • Life Insurance and AD&D Insurance • Long-Term Disability • Health Care Reimbursement Flexible Spending Account (FSA) • Dependent Care Flexible Spending Account • Employee Assistance Program (EAP) • Pet Insurance • We promote from within • Defined ladder toward senior specialist and supervisor roles
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