Quality Assurance Specialist

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ABC Legal Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

🤝 B2B

📋 Compliance

Enterprise • B2B • Compliance

ABC Legal Services is a leading provider of service of process solutions in the United States. The company offers reliable and transparent legal document delivery across all 50 states and numerous countries, utilizing a vast network of professional process servers. With a focus on technology and efficiency, ABC Legal uses a mobile app to provide GPS-tracked evidence and real-time updates for every process serve. The firm is recognized for its comprehensive services, making it the trusted choice for law firms, government entities, and individuals seeking legal document services. ABC Legal also offers support in eFiling and various enterprise solutions.

📋 Description

• Provide support, training and education to process servers that are underperforming based on key metrics • Create positive and engaging server experience for all underperforming process servers: • Communicate directly with process servers providing coaching and meaningful feedback • Field all questions from process servers and resolve blockers • Ensure process servers understand expectations and the timeframe in which they need to adjust. • Set clear expectations for underperforming servers • Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely. • Hold Servers accountable to directly impact performance • Track and communicate all blockers to the leadership team • Work closely with the recruiting department when additional coverage is needed

🎯 Requirements

• Experience training and/or coaching • High school diploma or GED required • Familiarity with Legal Processes is a plus • Excellent written and verbal communication skills - English Required • Experience and proficiency with Microsoft Office (Word, Excel) • The ability to analyze processes and make recommendations for improvements

🏖️ Benefits

• Health, Dental, Vision insurance • 401(k) with company matching • Paid time off • 7 Paid company holidays • 4 Floating holidays per-year • Life Insurance and AD&D Insurance • Long Term Disability • Health Care Reimbursement Flexible Spending Account • Dependent Care Flexible Spending Account • EAP (Employee Assistance Program) • Pet Insurance