Contact Center Specialist

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October 26

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Medsuite Inc

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Healthcare Insurance • SaaS • HealthTech

Medsuite Inc. is a digital platform designed to streamline healthcare management and improve patient care. It provides tools for healthcare providers to manage patient records, appointments, and communications efficiently, all while prioritizing user-friendly access for patients and providers alike.

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements • Utilize multiple internal systems to assist with overall patient billing needs • Provides exceptional customer service to callers • Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes • Ensures proper documentation, recording, and closure of issues • Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests • Performs special projects and other duties as assigned

🎯 Requirements

• Associate's degree (2 years), required • Bachelor's degree in any related field, preferred • One (1) year of customer service experience in a high volume, fast paced environment (Healthcare call center experience preferred) • Fluency in English • Knowledge of the Explanation of Benefits • Knowledge of a variety of insurance plans • Knowledge of ICD-10 and CPT Codes • Strong word processing, spreadsheet, and database software skills • Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals • Strong oral, written, and interpersonal communication skills • Strong time management skills • Strong organizational skills • Strong customer service skills • Ability to understand, analyze, interpret, and explain complex documents • Ability to work in a team environment • Ability to adhere to standards and quality guidelines • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to communicate with diverse personalities in a tactful, mature, and professional manner

🏖️ Benefits

• Ventra performance-based incentive plan • Referral Bonus